Cooper Software Develop Mobile App for Olympus KeyMed

Olympus KeyMed are the leading manufacturer of innovative optical and  digital equipment for the healthcare and consumer electronics sectors. For  over 90 years they have designed endoscopy and microscopy products,  medical and industrial equipment, cameras and voice recorders.

"We chose Cooper Software because of their in-depth expertise in both IFS  systems integration and mobile developments. Their experience in having  previously supplied service maintenance applications for other IFS users gave  us confidence that the application delivered was founded on a proven and established platform.” 

Application Development & Support Manager 

Project Background 

Olympus KeyMed rolled out additional functionality across their business to  further utilise their IFS system.  

In order to complement this rollout and to better support their engineers responsible for carrying out field based  service and maintenance to medical equipment, a business opportunity existed to provide engineers with a robust,  user friendly field service solution that allowed engineers to perform IFS system transactions and access to work  order related information using a tablet device, that would allow them to work more effectively and efficiently. 

A solution was required to provide Olympus KeyMed engineers with a single point of reference for access to key  information, viewing work assigned and capturing updates and work carried out at each site. Furthermore the mobile  App would significantly reduce the need for paperwork and prevented duplicate data entry. Due to the requirement  to operate in hospitals and medical centres where cellular & Wi-Fi signals are unavailable, the solution needed to  seamlessly switch to offline data capture mode and synchronise when the wireless connection became available. 

Solution 

Cooper Software provided Olympus KeyMed with a bespoke mobile service application on the Android operating  system using Samsung Galaxy Tablets. The cutting-edge mobile service application provides Olympus KeyMed  service engineers in the field a robust, user-friendly, field service solution that allows engineers to perform IFS system  transactions using a tablet device.  

Service engineers are easily provided with: 

• Real-time workload and work order information 
• Using a time tracker, Engineers are also able to log time spent, record the issuing of parts and tools, have the  client sign-off work carried out (on the tablet itself) while on-site, and view work orders assigned to them in order  to move on to the next job.  

This provides a single point of reference for customers to view, verify and confirm the work carried our during the  service visit. 

The additional functionality improves the engineer experience by: 

• Reducing the amount of manual effort required to complete system updates 
• Minimizes duplication or erroneous data entry, prevents having to return to workstations or revert to head office  for information and eliminates the need for paper-based processes.  

As much of the activity takes place in medical facilities where cellular and Wi-Fi connections are unavailable, the  solution seamlessly switches to offline data capture mode and smoothly handles the complex process of  synchronising with IFS when a wireless connection is made available. The app makes full use of modern touch-based  UX design principles, optimising the user experience and making it more enjoyable than using traditional business  software. 

Benefits 

• Service engineers in the field have real-time workload and work order information 
• Engineers can log time spent using a time tracker, record issuing of parts and sign off work – on while on site • ‘On the go’ decision making and shortening time to capture and document admin data • Full use of touch-based UX design principles, enhancing the user experience 
• Integrates seamlessly, both offline and in real-time with IFS, eliminating manual effort and significantly reducing  administration time 
• Significantly improves the accuracy and timely availability of data within IFS 
• Allows the tracking of parts used and parts requested to be completed easily

About Olympus KeyMed 

Company: Olympus KeyMed 
Website: www.olympuskeymed.com
Location: Southend-on-Sea, UK
Industry: Technology