To keep your business-critical operations running smoothly, your IFS investment requires ongoing support, particularly during a new implementation or upgrade.
If you can’t quickly resolve your support requests in-house, if your support team lacks the knowledge and expertise to solve more complex issues, or you have too many resources tied up in support, we are here to help.
Whether you require fully managed, 24/7 support, long or short-term additional resource for your in-house team, or ad-hoc ‘Power by the Hour’, our IFS practitioner certified support team offers a full spectrum of 1st to 4th line support services, ranging from basic user administration through to functional consulting services.
Service Desk Benefits
Manned by IFS Academy Practitioner Certified Consultants.
Expert knowledge of all IFS modules.
Less cost and faster issue resolution.
Multi-tiered SLAs to suit your requirements.
Tailored weekly, monthly, or quarterly KPI reports.
Access to our comprehensive IFS Knowledge base.
Dedicated customer success manager to proactively anticipate and manage issues before they arise.
Rapid transfer of knowledge and up-skilling of end-users to reduce the number of issues reported.
“The service desk team continue to excel, resolving many reported issues quickly.
The whole Cooper Software team are so approachable, we know that we can contact them at any time, for quick support.”
IT Manager, Intelligent Energy